Overview

Refunds

If you aren’t satisfied with the product, just send it back and we will refund 100% of the purchase price within 60 days of purchase. To initiate a refund, please email customer service at info@swingstopper.com. To complete your return, we require a receipt or proof of purchase.

When your refund is processed, a credit will automatically be applied to your credit card or original method of payment, within a 10 business days.

 

Late or missing refunds

 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@swingstoppers.com.

 

Sale items

 

Only regular priced items may be refunded. Sale items cannot be refunded.

 

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@swingstoppers.com and send your item to: P.O. Box 34 Dauphin Island, AL 36528.

 

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

 

Shipping returns

 

To return your product, you should mail your product to: 116 Houston Street, Mobile, AL 36606.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning multiple items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

Need help?

 

Contact us at info@swingstoppers.com for questions related to refunds and returns.